Downtime Report: Wednesday Night

We had an abrupt and unannounced downtime for all games and services starting sometime after 9pm PT on Wednesday evening. This was due to a massive power outage at our cloud computing facility of the sort that redundant systems are supposed to ensure never happen. After about an hour they were able to diagnose that the power was out. It took a few more hours for them to start restoring service.

At this moment, everything is back up except for Ironclaw and TEC. At the rate they're restoring things, I hope those will be back up in the next 15-30 minutes, but it's entirely in their hands.

As is typically the case with a sudden reboot, TEC and GR have to be rolled back. This is already done with GR. The TEC rollback should be just a few hours due to the more recent backups recently instituted, but I need to get the machine back before I can verify that.

Update: Ironclaw and TEC are now back too. The TEC rollback was 2.5 hours, from 9.30pm PT (when everything crashed) to 7.00 pm PT.
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Plotter & VP Tip #3

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  • Plotter & VP Tip #3

    Are you having fun yet?

    Well, I had it in my head I'd try to provide a new tip each month, based on my past experiences, but tip #3 comes a bit early. Thank you, Santa!

    I try very hard to arrange my schedule so that I can meet with LC's Plotter and VP staff periodically. Whether that's once a month, once a week, or daily depends on their individual projects and needs. Regardless of when we meet, I always have one question to ask them:

    Are you having fun?

    Now this may seem somewhat obvious, stupid, or plain weird, but it's important to me that LC's staff be having fun. It's something I expect in a job (and believe me working for Lovecraft Country is a job) whether I'm volunteering or getting paid for it. If I'm not enjoying myself I have to seriously ask myself why I'm making myself miserable, why am I sticking around instead of doing something that makes me happy?

    I figure if I expect to have fun that my team had better be having fun too...or else.

    Why is having fun important for LC's team?
    - a happy staff member produces more.
    - a happy staff member has more creative juices.
    - a happy staff member helps make the team better.
    - a happy staff member treats their customers in a more positive manner and in turn our customers view us and the game in a more positive light.
    - a happy staff member won't mind volunteering their time as much, and won't begrudge paying for the privilege of being staff.

    There are probably more reasons. Each individual will view their experience differently, and will have different expectations.

    Whether you are a veteran player, a staff member, a team lead, or a player in a game, I encourage you to ask yourself what makes your game of choice fun for you.

    Then ask yourself, "Am I having fun yet?"
    SH Willow