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Downtime Report: Wednesday Night

We had an abrupt and unannounced downtime for all games and services starting sometime after 9pm PT on Wednesday evening. This was due to a massive power outage at our cloud computing facility of the sort that redundant systems are supposed to ensure never happen. After about an hour they were able to diagnose that the power was out. It took a few more hours for them to start restoring service.

At this moment, everything is back up except for Ironclaw and TEC. At the rate they're restoring things, I hope those will be back up in the next 15-30 minutes, but it's entirely in their hands.

As is typically the case with a sudden reboot, TEC and GR have to be rolled back. This is already done with GR. The TEC rollback should be just a few hours due to the more recent backups recently instituted, but I need to get the machine back before I can verify that.

Update: Ironclaw and TEC are now back too. The TEC rollback was 2.5 hours, from 9.30pm PT (when everything crashed) to 7.00 pm PT.
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  • Premium e-mail

    Hey there,

    I signed up for a premium account and I really love the fact that you get your own e-mail account with it. However, for some reason my e-mail is able to send messages (which I have tested with someone I know) but I cannot receive messages in my inbox.

    I have tried different e-mail providers to test this out, and even had a couple people try and send me an e-mail. Is there something I'm doing wrong?

    Help would be appreciated, thanks!
    ser Jeszarae
    To be, or not to be: that is the question:
    Whether 'tis nobler in the mind to suffer
    The slings and arrows of outrageous fortune,
    Or to take arms against a sea of troubles,
    And by opposing end them.

  • #2
    It worked for me in the past when I used it, though I haven't used the premium account email function in a long, long time (it just doesn't keep up with more modern and free alternatives to handling email).

    Are you sure you have the email correct? I believe it should be accountname@players.skotos.net.
    "It is more honorable to be raised to a throne than to be born to one. Fortune bestows the one, merit obtains the other."
    - Petrarch


    "So far as he is able, a prince should stick to the path of good but, if the necessity arises, he should know how to follow evil."
    - Niccolo Machiavelli

    "Men should be either treated generously or destroyed, because they take revenge for slight injuries - but for severe ones they cannot."
    - Niccolo Machiavelli

    Comment


    • #3
      Yep, I'm pretty sure I was using the correct e-mail.

      I had to let my premium account lapse for the time being due to college bills, so I will try your suggestion when I re-upgrade. Thank you for the help though, it is much appreciated.
      ser Jeszarae
      To be, or not to be: that is the question:
      Whether 'tis nobler in the mind to suffer
      The slings and arrows of outrageous fortune,
      Or to take arms against a sea of troubles,
      And by opposing end them.

      Comment

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