Announcement

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The Great Skotos Split Is Here [UPDATED]

The long-planned Skotos split is here. We are going to be separating Skotos into the four games that we're passing off to individual players (Marrach, TEC, the game formerly known as Ironclaw Online, the game formerly known as Lazarus Sleeping), and in the near future the core Skotos site will shutdown.

Here's how it will work:
* On Monday, we will turn off the ability to make any purchases through the main site. This will be the end of credit card purchases for Skotos games.
* We will run final automated credit card purchases on Tuesday morning. This is typical, in that our regular subscriptions are always set to run on the 1st through the 28th.
* On Wednesday, we will begin converting the games over to the new auth server that I've been working on for the last month and a half. All data will be converted over from the moment I grab the database. This means that all of your account information, including all payments (but not including any credit card information or Paypal information) will be duped to all the games: you'll be able to play any of them for the time you'd previously paid at the main Skotos site.
* We'll then start integrating the individual sites for each game with the new stand-alone setup.
* And likely I'll be resolving bugs in the auth server that only turn up through extensive usage.
* Meanwhile, we'll start handing off games to the individuals who will be running it in the future. I'm at this point over the time I'd initially committed to Skotos by a bit more than three weeks, but I'm expecting I'll need to offer support a little into May to make sure everyone is running well and that I've helped Christopher, Skotos, and the game leads deal with any intricacies of the hand-off.
* We'll request that all games remove all information from users who didn't stick with their game within a year.

I hope this will go as smoothly as possible. There will surely be bumps in the road. In particular, expect some random downtimes on Wednesday, when I convert over the games to the new servers, and expect the potential for problems on *next* Thursday, when I see how things work in the new setup.

A Few Updates as of 5/3:

1.) Castle Marrach, TEC, and Allegory of Empires are now split out from the main Skotos UserDB, which is the first (and biggest) step in separating these games. Multiversal Revelations will follow on Monday.

2.) Each site has a new login page of the form login.itsdomainname. This is the proper place to login to that game, and where you should access all UserDB functionality. Anything you do on the main Skotos users pages will no longer be reflected. Yes, that means you should be using the new pages to update your accounts, purchase months of play, and purchase subscriptions. Credit card payments are no longer possible, but Paypal is.

3.) Skotos is still running the games as of this moment, but they'll be transferred to the individual teams by this time next month.

4.) We've had some problems with credit cards continuing to run on the older UserDB system. We've refunded any bills that went through on the main system following the split, and apologize for the inconvenience. The plan is to turn the old UserDB off tomorrow, so that will absolutely stop the bills at this point. If you were accidentally billed, do note both that the amount was refunded the same day AND it isn't reflected on the new systems. [And as of Monday morning, those old charges seem to have been halted entirely.]

5.) We've discovered that about 20 accounts have credits of various amounts of them. This is a concept that is no longer supported in any meaningful way on the new UserDB, so we'll convert those credits to days of play at the most generous ratio.
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Reporting Bugs

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  • Reporting Bugs

    Castle Marrach has two ways that you can report bug or ... um ... "undocumented system features" ... to the game staff.

    The first, and preferred method, is the @bug system command. This command places your report directly into a queue that is reviewed religiously by the Lead StoryCoder and assigned to the appropriate staff member or forwarded on to Skotos depending on the nature of the problem. This is the most direct path to getting your problem in front of someone who can fix it. It is also the best route for when you are certain you have a reproducable bug. If you are uncertain, or have a question about whether or not something is a bug, you are free to post to this forum.

    This forum is monitored by both Castle Marrach and Skotos staff, who will step in to help when they can. This forum is also a great place to get information and opinions from your fellow players about whether or not something is a bug, if it can be reproduced in other ways, manifests in other circumstances, and so on.

    But how do you report a bug? Whenever you report a bug, we'd like you to include the following information in as much detail as you can -

    What did you do?: describe precisely what you did - what actions, what commands, what process. Be specific. If it involved particular characters, rooms, or objects, tell us. Describe every step of what you did before the bug appeared. Exactly what you typed in is very helpful information.

    What did you expect to have happen?: Simply put, if what you were doing had worked properly what should have happened? (We ask this because sometime the game works exactly like it is supposed to but the bug reporter wasn't aware of a change, had been misinformed about a feature, etc.)

    What did happen? Again, explicitely what happened. Did you receive an error message? If so, include it. Exact output of the parser is, again, very helpful.

    Additional Information: If it seemed to be associated with your browser, or with TWiki, we need to know the following:
    • What browser (version number)?
    • What operating system (verion number)?
    • When did you first see this problem?
    • Can you see it with other browsers? If so, which ones can you see it with and which one's can't you?
    Providing us this information is an enormous help to our efforts to track down the sneakiest of bugs. Some are obvious, but some are very particular about when they crawl out into the light. The more information you can give us the easier our job in squishing them,

    StoryPlotter Geist
    geist@marrach.skotos.net
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