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Co-Lo Stability Problems

Unfortunately, our co-lo had some stability problems Friday morning.

First up, they lost all of their connectivity to the facility that holds all of our games. This took them about 40 minutes to diagnose and a bit longer to restore.

Much more astonishingly, they rebooted all of their machines (which means all of our machines) while they were fixing the problem, with no notice. This probably had minimal repercussions on the SkotOS games (Marrach, Ironclaw, Lazarus, and Lovecraft). There may have been a rollback of an hour or two.

TEC and Grendel's Revenge are more troublesome. TEC will suffer a rollback of 10 hours, to midnight (PT) last night, since the unannounced reboot happened one hour before the next backups. GR suffered a more complete failure. We're being forced to restore the entire machine from its backups, then we'll need to restore the game from the backups stored within that backup. The lineup of dates look promising (which is how we laid them out, 'lo these many years ago), so the hope is that we'll only suffer a 7 hour rollback, to the 3am (PT) game backup, but it's a bit dicey at the moment.

Apologies for the inconvenience; we're now making sure everything is stable, and we're looking into whether our most recent upgrades to TEC will support increasing the backups to every 6 hours.

Edit: The GR problem is proving even more intractable than hoped. As best I can tell, our colo is still having some issues because I can't boot the first restore I made of GR and I can't build a new node either. I expect this will just clear when they get their act together, but in the meantime I'm not able to get GR back online until they fix these problems.
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Staff Roster and Information

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  • Staff Roster and Information

    (copied and revised from this thread, which was quite out of date)

    Current Roster
    (last updated: 5 Sep 2017)

    StoryHost, Kurzon
    Lead StoryPlotter, Odjit
    StoryPlotter, Mercurial
    StoryPlotter, Yuuta
    StoryPlotter, Blerd

    StoryBuilder, Chimi
    StoryBuilder, Husi
    StoryBuilder, Kida
    StoryBuilder, Thera
    StoryTrainee, Moo


    We do not presently have any dedicated StoryGuides for Castle Marrach, however some of our other Staff double up in this role, and the StoryHost can always address StoryGuide issues when needed.



    Staff Role Descriptions

    StoryHost

    The StoryHost is the overall director of the game. It is his responsibility to set the overall goals for the behind the scenes staff and guide the over-arching story.


    StoryPlotters

    StoryPlotters (SPs) are responsible for overseeing all the In-Character (IC) aspects of the game. They devise plots, play Non-Player Characters, approve game lore related issues and StoryPoint requests. Under the StoryHost they guide the general direction of the game's story.


    StoryBuilders

    StoryBuilders are the backbone of room and item creation for Castle Marrach. StoryBuilders create rooms and items for the game world, writing their descriptions, affecting what they can be targetted as, and so forth.


    StoryCoders

    While StoryBuilders make things, StoryCoders (SCs) make things work. From a coding perspective, Coders are the ones who write scripts that cause things to happen - from crafting and skill, to sorcery and magic, to the special effects some items possess. StoryCoders write the stuff you can't see in the game world that makes the things in the game world work.


    StoryGuides

    StoryGuides (SGs) are available to help players with technical and other Out-Of-Character issues, freeing other StoryStaff from repetitive questions of "How do I put on clothes?" and "How do I leave my room?" They are also there to help players sort out OOC problems in the game, deal with unruly players (as opposed to unruly characters), and generally man the front lines of customer support.



    Misc...

    Remember...

    All of the above named people are volunteers, and in fact Skotos customers themselves, freely giving their time and attention to make Castle Marrach to make the game as a whole a better place. Please be courteous when approaching anyone from the StoryStaff: your patience and respect is appreciated.


    Skotos Staff

    Aside from the assorted StoryFolk listed above, you may from time to time see other StoryHosts online. These StoryHosts are Skotos employees who come nosing around from time to time, looking for trouble (just kidding, of course!). CE StoryHosts (sometimes known as CE or Customer Experience) have very little to do with IC goings-on in the game anymore and usually only come online for high level technical difficulties (game server crashes, etc) and generally are only contacted for Skotos level (non-CM-specific) customer issues including payment issues.
    Last edited by Yuuta; 12-22-2017, 10:48 AM.
    StoryHost Kurzon
    Castle Marrach Staff

    kurzon.marrach@outlook.com

    The destiny of the world is determined less by the battles that are lost and won than by the stories it loves and believes in.
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