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Downtime Report: Wednesday Night

We had an abrupt and unannounced downtime for all games and services starting sometime after 9pm PT on Wednesday evening. This was due to a massive power outage at our cloud computing facility of the sort that redundant systems are supposed to ensure never happen. After about an hour they were able to diagnose that the power was out. It took a few more hours for them to start restoring service.

At this moment, everything is back up except for Ironclaw and TEC. At the rate they're restoring things, I hope those will be back up in the next 15-30 minutes, but it's entirely in their hands.

As is typically the case with a sudden reboot, TEC and GR have to be rolled back. This is already done with GR. The TEC rollback should be just a few hours due to the more recent backups recently instituted, but I need to get the machine back before I can verify that.

Update: Ironclaw and TEC are now back too. The TEC rollback was 2.5 hours, from 9.30pm PT (when everything crashed) to 7.00 pm PT.
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Staff Communication Options

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  • Staff Communication Options

    We’ve had a large influx of players and we appreciate your votes and referrals that have contributed to that. This influx has caused some communication issues that we’ve had to address (most of you are aware of the recent revert of the proclaim command). We have since had to take steps regarding the GM bell in the Welcome area since some used this to get around the proclaim restrictions. While we enjoy chatting with players from time to time the non-emergency proclaims and bell rings has hindered some of the staff in the work they are doing on the game. That being said, I believe it is time to remind people what communication methods we have and when they should be used.

    PROCLAIM: This should be used in emergency situations ONLY or if a GM has contacted you first via PROCLAIM. If there is something currently affecting your gameplay or it’s an extremely time sensitive mater feel free to proclaim the word EMERGENCY and if a staff member is available they will respond to you.

    WELCOME AREA BELL: If you have an important issue that requires real time GM attention, this is the option for you.

    @REPORT: If you run across a bug but it is not restricting your gameplay, choose this option.

    @REQUEST: This is the option that should be your go-to for most situations. If you have a non-automated Role Point expenditure request, want to request a meeting with a GMNPC, feel the need to request a PK, want to request a special event for an org, or have a question that requires an answer, this is the option to choose. This allows the player and staff to keep a running dialog that is easily referenced if needed. Please keep in mind that RP expenditure request have a standard turn-around time of 30 days (though most get filled MUCH more quickly these days).

    SGPROCLAIM: If you are working with a Story Guide during an event or are contacted by a Story Guide first, then this is your option.

    AUXCHAT: If you have an OOC question about the game the Auxilii is there to help new and old players alike.

    @FEEDBACK: If you’d like to leave a general comment for the GM staff that you do not expect a reply to, this is your option.

    @SGFEEDBACK: If you’d like to leave a general comment for the SG staff (they really like hearing when you’ve enjoyed their events), then this is your option.

    While we dislike restricting players’ communication options, please keep in mind that abuse of any of these forms of communication can result in loss of that option or an outright ban of staff communication entirely.
    Game Master Sceadu
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